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Effective Supervisory Practices

5th Edition ICMA Michelle Poche Flaherty

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Effective Supervisory Practices

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16

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Publication Details

Authors

Michelle Poche Flaherty

Publisher

ICMA

Subject

Chief Officer, Officer

Edition

5th Edition

Published

January 1, 2013

ISBN

9780873267748 (ISBN-13)

0873267745 (ISBN-10)

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Chapter Breakdown

16 chapters · 500 questions

Chapter 1: Roles of a Supervisor 34
Chapter 2: Supervisory Leadership 32
Chapter 3: Ethics 23
Chapter 4: Strategic Planning, Management, and Evaluation 48
Chapter 5: Organizing Your Work and Time 34
Chapter 6: Working With The Budget 33
Chapter 7: Team Building 35
Chapter 8: Communicating with Employees 31
Chapter 9: Selecting, Onboarding, and Developing New Employees 28
Chapter 10: Accountability in the Workplace 30
Chapter 11: Evaluating Performance 28
Chapter 12: Motivating Employees 30
Chapter 13: Leading Change 25
Chapter 14: Ensuring a Harassment Free and Respectful Workplace 32
Chapter 15: Workplace Safety, Security, and Wellness 29
Chapter 16: Quality Customer Service 28
16 Chapters
500 Questions

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